Fully digital consultation journey

mWell provides a seamless end-to-end journey for patients– from booking a video consult or seeing a doctor 24/7
(with only 3 minutes of waiting time), paying for the consultation and even having their medicines delivered to their doorsteps.

Free e-prescription, e-medical certificate and lab referral are loaded into the app after consultation. To empower users to keep track of their own personal health record, mWell was the first to provide a digital medical ID. Found on their mWell app, this allows patients to easily access their records stored in mWell's secure platform.

Get expert medical advice, consult an online doctor

With mWell, everyone can consult with a doctor online 24/7. Consult right away or book an online doctor consultation at your convenience. A wide range of Primary Care and Specialized doctors are available online on the mWell app.

User Journey and Benefits

Consult in as fast as 3
minutes. We have created a waiting room to provide ample time for the patient and the doctor to connect seamlessly.

After the video consultation, receive a summary of the doctor’s notes, an e-prescription and lab referrals. You can easily buy the medicines and have them delivered right at your doorstep.

You have immediate access to your consultation history and e-prescriptions. Need a medical certificate? You can have it for free!

Lab services will soon be available.

How to consult

Consult with a doctor in 3 easy steps

Step 1

Click ‘Consult Now’ or ‘Consult Later’ on the home screen of the app.

Step 2

Select your preferred doctor, schedule, and fill up your personal information.

Step 3

Success! You will receive a confirmation text and email of your online consultation.

1. Select Consult now or Consult Later

On the home screen of the app, you can choose to 'Consult Now' or 'Consult Later.'

2. Select patient

You can choose to consult for yourself, your loved one or someone else.

3. Reason for Visit

Provide reasons for the consultation. You can even attach existing medical records or lab results

4. Choose a doctor

You may choose from a wide range of doctors with different specializations. Then proceed to payment.

5. Waiting room

After payment, you will be redirected to the waiting room where you can wait for the doctor to join the call.

6. Start your consultation

For those who have chosen to Consult Now, you can begin your consultation once the doctor appears on screen. For those who have chosen to Consult Later, you will receive a confirmation text. On the date of your consultation, go to your Appointments page and start your consultation.

7. Easy access to your next steps

After your video consultation, you may have your medicines delivered to your doorstep via MedExpress.

8. See a summary of your consultation

Go to the appointments page, to view a summary of the doctor's notes including e-prescription and lab referrals.

1. Select Consult now or Consult Later

On the home screen of the app, you can choose to 'Consult Now' or 'Consult Later.' We have designed a waiting room feature that allows sufficient time for both the patient and the doctor to establish a smooth connection and begin the consultation process.

2. Select patient

You can choose to consult for yourself, your loved one or someone else.

3. Reason for Visit

Provide reasons for the consultation. You can even attach existing medical records or lab results

4. Choose a doctor

You may choose from a wide range of doctors with different specializations. Then proceed to payment.

5. Waiting room

After payment, you will be redirected to the waiting room where you can wait for the doctor to join the call.

6. Start your consultation

7. Easy access to your next steps

After your video consultation, you may have your medicines delivered to your doorstep via MedExpress.

8. See a summary of your consultation

Go to the appointments page, to view a summary of the doctor's notes including e-prescription and lab referrals.

User Journey and Benefits

Consult in as fast as 3
minutes. We have created a waiting room to provide ample time for the patient and the doctor to connect seamlessly.

After the video consultation, receive a summary of the doctor’s notes, an e-prescription and lab referrals. You can easily buy the medicines and have them delivered right at your doorstep.

You have immediate access to your consultation history and e-prescriptions. Need a medical certificate? You can have it for free!

Lab services will soon be available.

Digitalization

Consult with a doctor with these easy steps

Text Here

Click ‘Consult Now’ or ‘Consult Later’ on the home screen of the app.

Text Here

Click ‘Consult Now’ or ‘Consult Later’ on the home screen of the app.

Text Here

Click ‘Consult Now’ or ‘Consult Later’ on the home screen of the app.

Text Here

Click ‘Consult Now’ or ‘Consult Later’ on the home screen of the app.

Text Here

Click ‘Consult Now’ or ‘Consult Later’ on the home screen of the app.

How to consult